Terms of service
HIRE AGREED PRICE
The Agreed Price is the price to be paid for the journey as agreed between High Profile Party Buses and the client. The times, route and other details of the journey are stipulated on the final PDF Booking Confirmation. This Document will include your unique booking reference that includes your booking event date. Any requests to modify any of these details should be made to us at least a week in advance of the date of travel and we will endeavour to accommodate minor changes to the customer’s requirement, subject to our ability to do so.
HIRE VEHICLE SUPPLIED
We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of a similar type and capacity. We can request a preferred vehicle colour for you but cannot guarantee the colour. We reserve the right to sub contract work to other companies that can provide you with a vehicle of similar type & seating capacity if our vehicle is already booked, or has any mechanical problems. If any issues should occur with the vehicle or the service you receive from another company we recommend you contact them directly. High Profile Party Buses cannot be held responsible for the services provided by the company that supplied the vehicle.
PRIVATE HIRE TYPE
We offer a range of hire options, including a pick-up and return service, a one-way service, stationary and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires.
HIRE PAYMENT
All bookings are confirmed by the payment in advance of a non-refundable deposit. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment prior to vehicle arrival at the event time. Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking.
Booking confirmation is: the date of your event confirmed with deposit upon receipt of the details of your required journey. This includes confirmation of main party contact details and confirmation of party group age(s) for drinking age guests, person contactable in any case of any extra communication on the day between the driver and party guests etc.
This detailed document is sent after the deposit has been received, titled “Booking Itinerary”. This will also be reference for your chauffeur for your event. Once this has been supplied the itinerary will be confirmed prior to your event date to double check all is correct for your journey.
BOOKING CORRESPONDENCE
With the internet at the world’s fingertips, our service details and current events can be viewed here on our website and on our only Instagram account here. We can not confirm bookings, details, changes or updates via Text or WhatsApp. Please allow up to 24 hours for email and phone call enquiry response if a call has been missed. We kindly ask that details of this nature are shared securely via email or private message and not via SMS, iMessage or WhatsApp to ensure security.
ADDITIONAL HIRE CHARGES
A) The hire agreement between us includes specified pick up and return times and/or duration of hire. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional costs or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer.
A grace period of 15 minutes is placed upon arrival of vehicle. After the 15th minute the waiting time fee of £50 applies.
The overtime rate that will be charged is as specified below. Rates are for each hour or part thereof according to the vehicle type supplied:
Mercedes Sprinter Party Bus £100.00
Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of overtime charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the debit card with which the booking deposit was paid. We do not accept credit cards for payment.
B) Damages
We reserve the right to charge the customer (named person booking) a minimum of £100 for any damage to or soiling of the party bus or any of its equipment caused by you or members of your party. Soiling includes excessive litter or waste including broken bottles, food waste, sick and confetti which stains, is a further additional £75 to factor in specialist cleaning services.
Payment of the minimum damage charge must be settled before the end of the hire. Damage/Waste final charge amount is agreed upon and to be settled to maintain service. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. If payment of damage-related charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid.
Where the cost of rectification or repair may, in the view of the driver, exceed £100, the minimum charge will be made by the method described above and a further amount invoiced to the customer to reflect the cost of restoring the vehicle to its previous condition. Smashed, missing or broken glasses will be charged at £5 per glass
CANCELLATION OF BOOKING
All bookings are confirmed by a NON REFUNDABLE DEPOSIT. This means that in the unlikely event of a cancellation, your deposit will not be refunded. Upon receipt of deposit is an agreement of booking with High Profile Party Buses. We reserve the right to hold your payment details until the booking is completed. We reserve the right to use your payment details to take payment of the full balance if a confirmed booking is cancelled two weeks prior to the date of the booking, excluding any major sporting event where payment of the full balance will be taken if a cancellation occurs a fortnight before the date of hire. We require a phone call or email cancellation two working weeks before the date of the booking.
AIRPORT PICKUPS
Full flight details help us to give you punctual service. We will make reasonable attempts to monitor incoming flight times, but we are unable to access reliable information until shortly before scheduled arrival times. If your return flight is going to be delayed, you should make contact with the High Profile Party Bus office on
+44 (0)7827 602 939 (24-hours)
to notify us, so that we can adjust our schedules and rearrange drivers. We will endeavour to accommodate delayed flight times, but cannot be held liable should circumstances prevent us from being able to respond to changes. In the event that we are reasonably notified of delays, we reserve the right to make additional charges for subsequent collection. Increased airport security means that we are unable to offer a full ‘meet and greet’ service at most UK airports. To make detailed pick-up arrangements between you and your driver, please call the office on +44 (0)7827 602 939 (24-hours) when you reach the Customs Hall.
LOST PROPERTY
Unfortunately, we are unable to take responsibility for the loss of property left in the vehicle at any time or under any circumstances.
VEHICLE BREAKDOWN
We operate a fleet of vehicles that are maintained to a high standard. In the unlikely event of a breakdown or the car being rendered unserviceable (for example, in the event of collision), we will use our best endeavours to provide a backup vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.
GRACE PERIOD
We always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside our control (for example, traffic congestion or bad weather) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practical, we will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period.
COVID 19 UPDATE
Our guidance on serving you and your guests for your event safely is as follows:
Upon booking please discuss with us any concerns or requirements with all those attending, details of your journey itinerary and staying safe throughout.
Keeping in line with advised hygiene requirements, our vehicles have anti-bacterial spray, wipes and hand sanitiser (alcohol-based sanitiser >60%) for your usage. Specific guidance regarding hand and general hygiene has been communicated to our team. We are paying especially more attention to all aspects of the usage of each vehicle when cleaning after each run has been completed. Please call us for more information.